Cancellation Policies

Best Tourism Deals (I) Private Limited.

Terms & Conditions
For Reserve of Hospitality Services for Goa, India (Hotels / Resorts, Groups, Day Trips, Conferencing, etc)

DEFINITION :-

Clients mean the person/persons in whose name or on whose behalf the booking is made. We/Us/Company means Best Tourism Deals (I) Pvt. Ltd. and all its affiliates. Independent Contractors means Hotelier/Hotel Owners or any other person or organization who is being selected by the company to render services to the client. 'Date of Booking' is the first day from which the Hotel/Resort is booked for the client.

    High Season' includes but is not restricted to :-

  • Premium weeks and premium weekends of the year' - Premiummonthsoftheyear(i.eOctobertoApril)
  • Festive Period 20-Dec. to 05-Jan, as well as the other major festive holidays, celebrated in Goa and India.
  • All National Holidays like Central & State Government Holidays of Any State in India.

Bookings/Tours include all kind of hospitality services provided by our company & mentioned herein in this voucher.

YOUR CONTRACT :-

When any booking is made and it is accepted by us either on the web or by email, telephonic/fax confirmation it constitutes a contract between you and Best Tourism Deals (I) Pvt. Ltd.. All bookings are taken on the condition that you accept these terms and conditions.

SCOPE OF SERVICES:-

We are holiday facilitators only. Our role is confined to selecting and presenting to you hotels that conform to a certain standard of service, so that you can make an “informed choice” about the Hotel/Tour whose service you want to avail of. We act as a medium through which you can access information about the various hotels/ resorts, their prices and the packages they offer. We only select and inspect the services provided by the independent contractors and have no control in running any of these services. We cannot be held responsible for any delayed or improper services provided by the independent agency and also for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hoteliers, who are the independent entities / contacts and we have no control over them.

We are also not responsible for the delay or deficiency in services provided by the hotel or any other service provider or/and any act or actions of co-travelers or co passengers.

VALIDITY:-

Hotel Tariffs and other prices are subject to change any time and without prior notice.

PRICING:-

Prices mentioned on the website, brochures etc are subject to change due to increase in tariffs by hotels, operators or other independent contractors or due to the imposition of new laws or taxes.

TAXES & DEPOSITS:-

Tourists are liable to pay taxes and service charges for the respective hotels. Certain hotels charge a security deposit on check in, which is refundable on check out after deducting any expense borne by the tourist. All passengers are liable to pay this deposit.

WEBSITE ACCURACY

All information given in our website or in our brochures is based on the information available at the time of publication. Our site description are of amenities normally available. We reserve the right to change any brochure or information on the website before or after your booking due to any events beyond our control. In case we are aware of any changes sufficiently in advance we will notify you at the time of booking.

GRADATION OF HOTELS:-

The “star status” on which the hotels are graded is based on our evaluation of the quality of services/amenities they offer and is commensurate to the pricing of the package. The “star status” denoted on our website may or may not be the same as granted by the Central/State Tourism Board or any other authority authorized to do the same.

CANCELLATION TERMS AND POLICIES :-

As a policy and to avoid any issues related to confirmations, our company request for advances to be issued to us through Bank Deposits/Cheque Payment/Credit Cards/Online Transfer/Money Transfer Services, etc.

If in anycircumstances make you cancel the booking the cancellation must be intimated to us in writing. Such cancellation will attract the following cancellation charges:

For All Bookings Confirmed through our company:

  • For Cancellation done before 30 Days prior to the Check In Date : Rs. 500 as Cancellation Free per room.
  • For Cancellation done between 15 to 30 Days prior to the Check In Date: Rs. 1000 per room.
  • For Cancellations done between 07 to 15 Days prior to the Check In Date: 35% of the total billing / Package amount as retention.
  • For Cancellation done between 05 to 07 days prior to the Check In Date: 50% of the total billing / Package amount as retention.
  • For Cancellation between Check In Date and 05 Days. 100% of the total billing / Package Amount as retention.
  • 100% retention is charged for all Premium weeks / weekends / festive periods / National Holidays.
  • The above policies are of the company and the cancellation terms of the hotel might differ, in such cases, the company withholds the right to take the decision as to apply whichever terms it deems right based on the situations. In case, a written intimation would be offered to the client by the concerned representative of the company.

    REGISTRATION :-

    The Client shall read ALL THE TERMS AND CONDITIONS PRINTED ON THE WEBSITE AS WELL AS THE SERVICE VOUCHER BEFORE ACCEPTING THE SAME. The Service Voucher and Payment Receipt(if any) shall be binding on the parties and shall constitute a contract between the parties, on the Client accepting the service voucher and making part payment towards the total consideration of the Hotel package. The Company reserves the right to decline to register any person or process as the Client for any Holiday without assigning any reason whatsoever.

    OTHER TERMS :-

  • No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition as stated in this document.
  • The Company shall in no circumstances whatsoever be liable to the client for any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any misadventure howsoever caused, by any act, omission, default of unit or other person, or of any servant or agent employed by them who maybe engaged or concerned in the provision of accommodation, refreshment, carriage, facilities or service for the client or for any person traveling with him, on whatsoever caused.
  • If the client has any complaint in respect of the services provided by any of the independent contractors, the client shall immediately notify the same in writing to the unit/operator and a copy thereof should be handed over to us / our Company to take up the matter so that in future other clients do not face the same difficulty.
  • Any such complainants mentioned in term 4 of this sub heading, by the client, must be notified to the Company in writing within 7 (seven) days of the Check Out Date. No claim notified to this Company beyond this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.
  • We work hard to offer the best to our cents, however, If incase the services are not offered to the clients in first place due to some unforseen and unavoidable circumstances, the company would provide alternate provisions in similar segments to the clients or a refund would be processed to the client through proper channels and after verification from the units / operators. Please note, the Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Holiday due to Force Majeure or Vis Majeure. Such refund would be done within 30 days and based on various factors and the decision of the Company on the quantum of refund shall be final. Administrative charge of Rs. 500 will be no refunds if the clients request check out our cancel their reservations due to no valid circumstances / reasons nor can any refund be made for loss of hotel vouchers or during any of the peak dates of the year.
  • ARBITRATION :-

    For all claims or disputes of whatsoever nature relating to the Clients, claim of deficiency in service or the like, the same shall be resolved by a Sole Arbitrator to be nominated by the Company. The arbitration shall be in held in Goa. The arbitration shall be governed by the provisions made by the Government of India only.

    NOTE TO ALL TRAVELLERS: Due to Security Reasons, a Valid Identity Card issued by the Government of India, with a clear photograph is required at time of check in and at all times for availing the services provided by our company. We shall not be responsible for any loss or issues caused to you for not carrying a valid identity card.

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